Derlivery & Refunds Policy

In the event that you receive a defective or damaged product upon delivery, Urban Peak Trading L.L.C. will offer you a straight forward return and exchange.

All items must be returned in perfect original condition in and out as well as in original packaging. Shipping and handling charges will not be returned, reimbursed or refunded for returns or exchanges. All future shipping charges for returns or exchanges will be the responsibility of the purchaser.

We will refund the re-delivery charges, if the error has occurred from our side.

We reserve the right to refuse service to anyone, in our opinion, who is doing incorrect returns or exchanges. Any client who is deemed to be abusing this policy will be taken off our client list and will no longer be able to purchase from For more information please contact us via email

Refunds will be done only through the Original Mode of Payment. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple shipment/delivery may result in multiple postings to the cardholder’s monthly statement.



Please contact us via email with your name, item name and order number to see if your purchase is eligable for any exchange or return.

Should an exchange be approved, all clients outside the UAE are responsible for returning the items thmeselves including all shipping and handling charges that might be incurred in doing so.



All international sales are FINAL. No returns, exchanges or exceptions will be permitted.


TERMS & CONDITIONS is an E-Commerce Service Consultant and not a manufacturer, which is operated by Urban Peak Trading L.L.C.. All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. is not liable for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply.